Get in Touch With Us

Got a question about how we review online casinos, spotted something that needs updating, or want to flag a payment issue we should know about? This page covers how to reach our team and what kind of enquiries we handle best.

How to Reach Our Team

Email is the most reliable way to contact us. We read every message that comes in and aim to reply within two working days. Send your message to [email protected].

Tell us upfront what your message is about — a bonus term you found confusing, a correction, a question about a specific site, or something else. It helps us route your enquiry to the right person and get back to you faster.

What We Can Help With

Online Casinos covers online casinos available to US players, including bonuses, payment methods, licensing information, and how the games themselves work. Here's where readers most often get in touch:

• Questions about a specific casino — If you want more detail on a listed operator, its welcome offer, or its wagering requirements before you sign up, ask us before you deposit.
• Corrections and updates — Bonus terms, editorial ratings and licensing details change. If something on the site looks outdated or doesn't match what you found directly with an operator, let us know so we can check it.
• Payment and withdrawal queries — Questions about which deposit or withdrawal methods a casino accepts, typical processing times, or verification (KYC) requirements are common, and we're happy to point you toward what we've researched.
• Content suggestions — If there's a topic around real money online casinos, RTP, or state-by-state legality you'd like us to cover in more depth, we take reader suggestions seriously.
• Responsible gambling concerns — If gambling has stopped being enjoyable for you or someone close to you, say so in your message. We can point you toward self-exclusion programmes, deposit limit tools, and national support services.

What We Can't Do From This Page

We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, access your player account, or resolve a dispute with a specific site directly. For account-level issues, the fastest route is always the casino's own customer support team, reachable through live chat or email once you're logged in.

If you're weighing up which licensed site to join in the first place, our guide to trusted casinos operating outside GamStop restrictions is a useful starting point for background on how licensing and regulation differ between jurisdictions.

What Happens After You Send a Message

A real member of our editorial team reads and replies to every message — we don't rely on automated responses to close out enquiries. Our usual response time is within two working days, though it can run a little longer during busier periods. Corrections and factual flags are prioritised, since keeping licensing details, bonus terms and payment information current is central to what this site does.

Before You Get in Touch

A few quick checks can save you a reply cycle:

• If your question is about eligibility, remember that online casino play in the US generally requires being of legal gambling age (typically 21, though this varies by state and activity) and physically located within a state where the activity is licensed.
• If your question is about a bonus offer, check whether it comes with wagering requirements, a maximum withdrawal cap, or a game restriction — most welcome offers do, and terms sit with the operator, not with us.
• If you're asking about a casino's security, note that we can confirm whether a site publishes information on encryption and licensing, but we can't vouch for a specific operator's internal practices beyond what's publicly disclosed.

A Note on Editorial Standards

We aim to keep our coverage of real money online casinos accurate, current and free of exaggerated claims — no promises of guaranteed wins, no inflated payout claims. Reader feedback is part of how we catch mistakes and keep listings honest. If something we've published affected a decision you made, good or bad, we'd like to hear about it.

Thanks for taking the time to read this far. We look forward to your message.